1. Introduction

This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with our website, services, programmes, and communications. We are committed to handling personal data responsibly, transparently, and in accordance with applicable data protection laws.

For the purposes of data protection legislation, we are the "data controller" of the personal data you provide.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity and contact information: name, job title, organisation, email address, telephone number, and billing details.

• Booking and enquiry information: details submitted through enquiry forms, booking forms, or discovery calls.

• Payment information: payment status and transaction references (note: we do not store full card details).

• Programme participation data: attendance, feedback, and engagement related to training, coaching, or consultancy services.

• Technical data: IP address, browser type, device information, operating system, and usage data collected via cookies or similar technologies.

• Marketing preferences: consent choices relating to marketing communications.

3. How We Use Your Information

We use personal data for the following purposes:

• To respond to enquiries and communicate with you.

• To manage bookings, deliver services, and administer programmes.

• To process payments and maintain financial records.

• To improve our website, services, and user experience.

• To comply with legal, regulatory, and contractual obligations.

• To send relevant service updates or marketing communications where consent has been given.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Contractual necessity: where processing is required to deliver services you have requested.

• Legitimate interests: where processing supports the effective operation of our business and does not override your rights.

• Consent: where you have explicitly agreed to receive communications or marketing.

• Legal obligation: where processing is required to meet legal or regulatory requirements.

5. Marketing Communications

You will only receive marketing communications from us if you have opted in or if there is a lawful basis to do so. You can withdraw consent or opt out at any time by using the unsubscribe link in emails or by contacting us directly.

6. Data Sharing

We do not sell personal data. We may share personal data with trusted third parties only where necessary, including:

• Website hosting and IT service providers.

• Payment processing providers.

• Booking, scheduling, and video conferencing platforms.

• Professional advisers (such as accountants or legal advisers) where required.

All third parties are required to process data securely and in accordance with data protection laws.

7. International Transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your information.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is limited to those who need it for legitimate business purposes.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

10. Your Rights

Under data protection law, you have the right to:

• Access your personal data.

• Request correction of inaccurate or incomplete data.

• Request erasure of your data where appropriate.

• Object to or restrict processing in certain circumstances.

• Withdraw consent at any time where processing is based on consent.

• Request data portability where applicable.

To exercise these rights, please contact us using the details below.

11. Cookies

Our website uses cookies and similar technologies to improve functionality and user experience. You can manage cookie preferences through your browser settings or any cookie management tool provided on the website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. The most current version will always be available on our website.

13. Contact Details

If you have any questions about this Privacy Policy or how we handle personal data, please contact us at:

Email: [insert email address]

Last updated: [insert date]